Did you know that 80% of app users churn [leave] within 90 days? App retention is a real problem for mobile marketers. There’s no one-trick pony to increase app retention. There are countless and creative ways to increase app retention. Check out these three tips below.
One thing I must address before I run down the list. The ultimate reason why users leave your app isn’t because they’re greedy or bored. Nor is it because they move to your competitors. Rather, you might lack the right mobile engagement platform. Without it, you cannot formulate an app retention strategy. Therefore, you can’t automate intelligent app retention activities. In anycase, here are my top 3 tips.
1. Engage with Mobile Assets
If you have a few apps already installed, it’s more than certain you’ve seen a mobile asset. Even when your phone sits idle without any app opened, a mobile asset could appear. Mobile assets are an engagement tool or notification. Perhaps it is “push message” or maybe a rich image of a promotion.
Assets include some of the following, but not limited to: in-app coupons, vouchers, surveys, polls, push messages, rich messages, in-app messages, 3D product spins, videos, loyalty points, games, etc. All assets are natively designed to be displayed on the screen of the mobile device, thus, delivering a very rich app experience to the customer.
2. Personalize Contextual Mobile Campaigns
Taking a step further from mobile assets is personalization and context. Not only do you as a marketer need to choose the right mobile asset, but you need to personalize it. Let’s do a test to find out why personalization matters.
Which push message resonates better for you?
- “20% discount off special flights.”
- “Hey Kate, Wanna go to Nice, France? See our holiday sale here! ”
The 2nd message is the clear winner. It’s personalized with Kate’s name. The next point is the context. Context is the “where, how, how frequent, etc.” aspect. Because of in-app beacons, or tracking devices, the marketer knows that Kate searched for flights to Nice, France inside the app or via web. Kate also spent 30 minutes in total over a span of 6 weeks with 6 sessions in the app looking at flights.
And because of intelligent mobile analytics, you see if Kate read your rich message. Or if she clicked it/ viewed the sale. And ultimately what stage she finished or didn’t finish in the buying funnel. Even through an integration, you see that Kate converted and bought the tickets online from her desktop. But another user, Kayla ignored your rich message. You see she only buys last minute, or during high-pressure, 24 hours only promotions on airfare. Each customer to his/her own preferences.
3. Build Loyalty with Friendly Follow-up Campaigns
Loyalty is a huge aspect of app retention. Keeping in touch with users takes a lot of effort, but worth every happy, returning customer in return. Nurture your customer relationships by awarding them a special birthday discount via a banner ad. Or get back in touch! Sometimes users get thrown off guard or distracted. When there’s a pending item in their mobile basket, send a friendly push message about it.
Either way you look at it, you must initiate the engagement. Users aren’t going to open your app unless they truly need something from you. The exception to the rule is popular social media apps which constantly notify users.